Card Disputes Analyst Job in Hyderabad at Tide

Tide is hiring for the role of Card Disputes Analyst!

Responsibilities of the Candidate:

• Raising chargeback requests on behalf of our members.
• Responding to queries from our finance partners and third-party financial institutions.
• Reviewing the chargeback/representation documents received from our finance partners.
• Ensuring compliance with relevant banking regulations, laws, and industry standards related to fraud prevention, reporting, and customer protection.
• Making fair decisions based on high-quality investigations and in line with external regulations and internal policies to deliver fair outcomes for our customers.
• Researching and investigating disputed card transactions and performing network analysis.
• Making outbound calls to our members, if required, to resolve queries immediately.

Requirements:

• A minimum of 1+ years of fraud/investigation experience; experience in the banking industry is a plus.
• Keen interest in transaction monitoring, financial crime, or fraud.
• Ability to remain calm under pressure.
• Excellent communication and interpersonal skills to collaborate effectively with internal teams and external stakeholders.
• Ability to adapt to changing priorities, work independently, and make sound decisions in a fast-paced banking environment.
• Problem-solving skills and a willingness to share your solutions.
• Prior customer service experience.