Capacity Planner – Workforce Management (WFM) Job at Concentrix

Concentrix is hiring for the role of Capacity Planner – Workforce Management (WFM)!

Responsibilities of the Candidate:

• Managing the entire life cycle of the capacity plan, overseeing tasks such as recruitment, training, and maximizing revenue and business growth
• Developing and maintaining robust capacity planning models to predict resource needs accurately
• Analyzing historical data, market trends, and future projections to forecast demand and capacity requirements
• Collaborating with various stakeholders to understand business requirements and translating them into WFM capacity plans
• Continuously monitor and evaluate key performance metrics to identify optimization opportunities
• Establishing, promoting, and standardizing activities and processes across forecasting, capacity planning, scheduling, and real-time operations

Requirements:

• Bachelor's degree
• Proven experience in WFM covering all verticals, preferably in a fast-paced and dynamic environment
• Tenured Team Lead or currently working as Assistant Manager/Deputy Manager
• At least 12 months experience in WFM capacity planning
• Strong understanding of WFM Planning & Delivery principles, WFM tools (Teleopti, IEX, Aspect, Blue Pumpkin), and scheduling software
• Proficiency in data analysis and interpretation with the ability to make data-driven scheduling decisions
• Advanced Excel skills and experience using SQL and Power BI
• Strong communication and interpersonal skills to collaborate effectively with diverse teams
• High attention to detail and the ability to work under pressure and tight deadlines