Call Center Representative Job in Hyderabad at Goldman Sachs

Goldman Sachs is hiring for the role of Call Center Representative!

Responsibilities of the Candidate:

• Serve as 2nd level escalation tier for servicing, and back office related complaints
• Exceed all quality standards and customer expectations of great service
• Consistently uphold all compliance and regulatory standards in customer dealing
• Provide excellent customer service and provide answers to client questions within set standards
• Follow up on unfavorable surveys responses to understand root cause and remediate/escalate as needed
• Serve as customer advocate for regulatory and non-regulatory complaints
• Participate in the planning of small to moderate scope projects
• Assist in tracking and trend analysis of customer complaints to the end that we reduce complaints and consistently improve the customer experience
• Ensure efficiency in case management to ensure Turn Around Time targets exceeded for all business units
• Demonstrate advanced knowledge of multiple areas of consumer banking operations
• Passion for delivering a great customer experience at scale
• Excellent collaborative, communication, organizational, and problem-solving skills are required

Requirements:

• Bachelor’s degree from a recognized institute 
• Minimum 2 years of customer service experience
• Must have a positive attitude and be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast paced environment.
• Partner with multiple business functions to deliver complaint resolution and ensuring risks are appropriately mitigated.
• Showcase your attention to detail and ability to manage several tasks at once by ensuring all cases are appropriately investigated and resolved.
• Demonstrate basic banking knowledge with an emphasis on customer experience and company culture.