Business Systems Analyst - Technology Job in Noida at Ameriprise Financial

Ameriprise Financial is hiring for the role of Business Systems Analyst - Technology!

Responsibilities of the Candidate: 

• Provide day-to-day support for primarily Front Office application suite including Aladdin and Portware. Other applications may come into scope for India team to support
• Perform issues resolution, incidents/problems management
• Track BAU support issues, bug fixes and changes with vendors
• Work with cross-functional teams to resolve technical issues with the system
• Perform testing of Front Office application suite for patching infrastructure and enterprise tool changes.
• Manage user on-boarding and certification renewals.
• Manage the identification, resolution and escalation of risks and issues
• Work within the FO operations team with responsibility for managing controls and risk exceptions for vendor, risk and internal project reporting (40%)
• Ensure support documentation is maintained in collaboration with the Development Team

Requirements: 

• Effective communication and presentation skills that can be used with both technical and business audiences
• Customer focused and highly service aware - able to demonstrate experience in setting and meeting deadlines
• Risk aware - able to demonstrate experience identifying and mitigating risks
• Able to form effective relationships with the business and to understand business drivers
• Able to form effective relationships with development teams, technical services teams, third party vendors.
• Technical skills required to diagnose issues at levels 2 and 3
• Experience with ServiceNow platform
• Knowledge of an enterprise scheduling system, ability to write and maintain scheduling jobs
• Knowledge of cloud-based infrastructure (preferably Amazon Web Services)