Business Systems Analyst - IT Job in Chennai at Flex

Flex is hiring for the role of Business Systems Analyst - IT!

Responsibilities of the Candidate:

• Hands-on experience on Ivalua Procure to pay, Source to Contract solution.
• Engage with stakeholders to understand the business process, needs, and objectives. Conducting detailed requirement-gathering sessions and documenting business requirements.
• Ivalua - Configuring workflow steps, creating performer function, approvers, approval button and enabling alerts, callback validation and additional features like Remainder, escalation, Auto approve features and mass approval.
• Define test plans, create test scripts, complete site-specific quality assurance testing, and collaborate with technical resources for deployment and support.
• Managing the User Management process in Ivalua– User creation process and modifying the user profiles, updating users via ETL, new authorization and profile creation, creating a homepage for a new profile.
• Updating master data via ETL
• Handling L2 & L3 issues in Purchase Requisitions, budgets, Catalogs, Sourcing projects, Contracts, Orders, Deliveries, and Auctions through the ticketing tool.
• Monitoring open tickets in service now and problem resolution within prescribed Service Level Agreements.
• Monitoring EAI failures, and system logs.
• Resolve technical issues reported by users through Zoom calls for high-priority issues to identify and understand the issue.
• Providing Ivalua training on Purchase requisition creation, PO Management, Budget, Sourcing, Auction, and contract creation to business users across Asia, Europe, and America regions.

Requirements:

• Any graduate with Min 3-6Yrs of experience in IT.
• Hands-on experience on Ivalua Procure to pay, Source to Contract solution.
• Ivalua - Configuring workflow steps, creating performer function, approvers, approval button and enabling alerts, callback validation and additional features like Remainder, escalation, Auto approve features, and mass approval.
• Handling L2 & L3 issues in Purchase Requisitions, budgets, Catalogs, Sourcing projects, Contracts, Orders, Deliveries, and Auctions through the ticketing tool.
• Should be flexible to work in Rotational shifts (7 am-4 pm & 2 pm-11 pm).
• Excellent problem-solving and analytical skills.