Business Systems Analyst Job in Gurgaon at MongoDB

MongoDB is hiring for the role of Business Systems Analyst!

Responsibilities of the Candidate: 

• Guide Stakeholders and Developers to the right product decisions to create a stable, scalable and growth oriented Salesforce platform that will serve diverse departmental needs
• Gather requirements from various Stakeholders, evaluate the requirements and partner with the Business Systems Analysts for delivery of projects
• Communicate complex technical issues simply and effectively to a wide range of audiences from engineers to executives
• Facilitate communication with other MongoDB teams to ensure that all roadmaps and deliverables are aligned
• Build and maintain the roadmap for Salesforce
• Establish strong partnerships with stakeholders 
• Maintain and update a well-organized and prioritized backlog 

Requirements: 

• Be a CRM subject matter expert with a specialization in all things Salesforce, including CPQ, FinancialForce, and Sales Cloud
• Be able to deep dive on and understand the journeys taken by different types of users 
• Have a high-level ability to think through a solution and determine how much would be the effort or lift in order to use the information for planning purposes
• The ability to figure out high-level complexity involved in the project and bring together the right point of contact essential to make the implementation all-rounded 
• Able to independently identify areas of improvement and advocate for it 
• Have a strong willingness to help customers that are facing problems, follow through and take it to completion
• Extensive experience creating business requirement documents (BRD), functional requirements, & accurately translating business requirements into system functionality requirements. Work with the CRM team to groom user stories such as clarifying or augmenting user story acceptance criteria, points, etc
• Hands-on configuration of Salesforce Platform including security, automation, approval processes, visual flow, custom objects, etc
• Work with Professional Services, Support Ops, Customer Success Managers, Deal Desk, and  Finance teams to understand their goals and help define system solutions
• Marry understanding of business with systems expertise to provide input to strategic technical roadmaps as well as proactively identify and address delivery needs based on roadmap
• Orchestrate end-to-end solutions by taking into account integration(s) needed amongst varied best-of-breed applications that come into play throughout a transaction’s lifecycle
• Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
• Work together with Technical staff to develop integration and migration requirements and custom extensions or functionality to existing business applications when needed
• Collaborate with stakeholders in user acceptance testing CRM systems as well as, demos, and user training
• Have an understanding of how to prioritize work, make trade-offs and re-prioritize based on new information
• Knowledgeable of and experienced with working in Agile/Scrum environments