Business Solution Analyst-Technology Support Job in Hyderabad at Deloitte

Deloitte is hiring for the role of Business Solution Analyst-Technology Support!

Responsibilities of the Candidate:

• Provide second-tier technical and functional support for application users, leveraging AWS Cognito and related CIAM solutions.
• Handle CIAM support requests, including but not limited to configuring Single Sign-On (SSO) integrations (SAML, OpenID), user profiles, multi-factor authentication (MFA) and credential management.
• Troubleshoot, identify workarounds, and resolve complex CIAM issues by collaborating with product, development, and infrastructure teams.
• Manage user provisioning and de-provisioning, ensuring seamless user lifecycle processes.
• Support onboarding of new application integrations with AWS Cognito, including App Clients and machine-to-machine authentication configuration.
• Conduct gap analysis and process optimization, capture and document functional business requirements for future enhancements.
• Test and validate new security features prior to client and global deployment.
• Perform API testing and debugging using tools such as Postman or SoapUI.
• Develop and maintain comprehensive documentation of CIAM processes, configurations, and support activities.
• Act as a liaison between business units, technology teams, support teams, and end users to manage expectations and ensure timely support delivery.
• Perform database queries, analyze data, and generate reports to support CIAM operations.
• Identify process gaps and recommend solutions to enhance efficiency and effectiveness.
• Work closely with Tier 1 support to resolve escalated CIAM issues promptly.
• Utilize MS Word, Excel, and PowerPoint for documentation and to develop actionable recommendations.

Requirements:

• College coursework: B.E / B.Tech
• 2–3 years of CIAM technology support experience using AWS Cognito or equivalent platforms (e.g., Okta, Ping Identity, Microsoft Entra ID).
• Strong understanding of CIAM principles, user lifecycle management, and Identity Governance Administration (IGA).
• Experience implementing and supporting MFA and SSO integrations (OpenID, SAML).
• Hands-on experience with JWT security tokens, SOAP-based authentication, and REST APIs.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across technical and business teams.
• Working knowledge of databases such as DynamoDB, PostgreSQL, or equivalent.
• Familiarity with Agile methodologies.
• Desirable: Understanding of Role-Based Access Control (RBAC) and Policy-Based Access Control (PBAC).
• Desirable: Proficiency with API testing/debugging tools (e.g., Postman, SoapUI).
• Relevant IAM/CIAM or AWS Security Certifications.