Business QA Manager Job in Pune at HSBC

HSBC is hiring for the role of Business QA Manager!

Responsibilities of the Candidate :

• Develop and implement comprehensive QA strategies and frameworks to ensure robust testing across all projects.
• Define and monitor quality metrics and KPIs, aligning testing effectiveness with business objectives.
• Lead, manage, and build a high-performing QA team, fostering a collaborative culture and overseeing hiring, training, and evaluations.
• Coordinate and communicate testing activities, progress, risks, and issues with stakeholders and senior management across multiple portfolios and countries.
• Collaborate with stakeholders to manage testing plans, ensuring milestones and quality standards are consistently met.
• Optimize QA processes by maintaining testing scope, scripts, and strategies, while driving process improvements and best practices.
• Ensure compliance with industry regulations and quality standards, effectively allocating resources and managing budgets for QA activities.
• Support digital transformation initiatives and Wealth & Personal Banking services, delivering market-leading solutions tailored to global and local requirements.

Requirements:

• The job holder will be a Graduate with experience in customer-focused organizations, in disciplines such as Digital, Transformation or change management and strong performance management and team development skills
• The job holder will have excellent knowledge of the testing process, end-to-end business process, digital channels and strong customer focus, strong analytical ability and experience, excellent attention to detail and the ability to see things through to completion and the ability to quickly understand customer and operational considerations
• The job holder will have a good understanding of agile and waterfall methodology, frameworks and best practices, have Subject Matter Expertise of channel, including technical, commercial, marketplace and customer considerations.
• The job holder will be innovative with the ability to approach things differently or do different things to deliver goals, have highly developed communication skills, both written and verbal, to explain complex or technical issues, and pragmatic decision-making skills, with the ability to make clear judgments based on a range of factors
• The job holder will have excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and high levels of resilience and self-motivation