Business Program Analyst Job in Hyderabad at Deloitte

Deloitte is hiring for the role of Business Program Analyst!

Responsibilities of the Candidate:

• Drive initiatives with coordination of project and/or operational activities cross-functionally.
• Prepare and deliver project status reports to stakeholders, highlighting progress, risks, and issues, and managing stakeholder expectations.
• Act as the primary point of contact for stakeholders, ensuring clear and consistent communication for project and/or operations.
• Partner with the technology team in development and deployment of technical implementations, visualizations, digitalization, and emerging technology initiatives.
• Support translation of business needs into requirements and understand solutions that will incorporate these requirements.
• Conduct feasibility studies of new projects and coordinate their implementation, execution, control, and completion, ensuring consistency with company strategy, commitments, and goals.
• Identify and escalate potential project and/or operational risks and develop mitigation strategies.
• Provide comprehensive technical support to Business Services teams, ensuring smooth daily operations and prompt resolution of technical issues.
• Provide change management support to facilitate the adoption of new technology, processes, or systems.
• Provide excellent customer service to troubleshoot and resolve issues for business teams.
• Maintain detailed and accurate documentation of operational configurations, processes, and/or projects.
• Continuously evaluate processes and identify areas for improvement to share with management.

Requirements:

• Bachelor’s degree in business, technology, or analytical area.
• Minimum of 2 to 3 years of related experience in a similar role in a corporate, customer-centric environment.
• Comfortable managing multiple projects concurrently, balancing priorities, and elevating risks and issues.
• Significant project management experience.
• Experience developing presentations for Executive leaders in PowerPoint.
• Strong analytical and troubleshooting skills
• Experience working in ServiceNow and Excel.
• Excellent written and verbal communication skills with ability to communicate effectively to a variety of audiences, including leadership.
• Self-starter, with ability to set and own priorities, as well as independently resolve routine issues.
• Effective in a hybrid work environment, combining virtual work with in-person meetings.