Business Process Associate Job in Gurgaon at Agilent Technologies

Agilent is hiring for the role of Business Process Associate!

Responsibilities of the Candidate:

• Maintaining accurate clean-up of Agilent data base using SAP CRM/Salesforce.
• Identifying and communicating process improvement opportunities to management.
• Performing routine administrative customer service duties using prescribed procedures.
• Input, update, and maintain data in Salesforce (Leads, Product Interest, Accounts and Contacts).
• Ensure data is accurate and up to date for analytical purposes, including forecasting and performance tracking.
• Sharing knowledge with peers as well as learning from them to eliminate and knowledge gaps.
• Cleanse and standardize data to ensure quality and compliance with company policies.
• Learn about the upcoming changes and new functionalities in the process and ensure proactive support readiness.
• Participate in regular review, contribute with ideas around the issues, and provide necessary updates.

Requirements:

• Bachelor’s or equivalent.
• Minimum 2-4 years’ Experience working in customer service, administration, or project management.
• English language proficiency.
• Ability to work independently; self-motivated and results oriented.
• MS Office experience with emphasis on Excel. SAP/CRM and Salesforce experience preferred.
• Strong planning and organizational skills, with attention to detail.
• Solves straight-forward issues, challenges, and problems within system/process of specialization
• Ability to work in a dynamic and progressive global environment (multi-culture, multi- functional, remote environment
• Excellent verbal/written communication skills – Would need to engage with partners/internal customers to understand their business needs and requirements and work closely with colleagues to gather information; so, candidate needs to have strong verbal and written communication skills, as well as be good listeners.
• Looks for Best Practices inside and outside of GBS Operations and leverages from the same