Business Operations Trainer Job in Mumbai at Motilal Oswal Financial Services

Motilal Oswal Financial Services is hiring for the role of Business Operations Trainer!

Responsibilities of the Candidate:

• Conduct regular VIVA assessments of the Customer Service team to evaluate performance and knowledge retention.
• Plan and conduct monthly training sessions and assessments for the Customer Service team to enhance their skills and knowledge.
• Distribute circular training materials to all departments and ensure their comprehension and implementation.
• Organize and facilitate interdepartmental training sessions to promote cross-functional collaboration and understanding.
• Deliver soft skills training programs tailored to the specific needs of the Business Operations team.
• Monitor and track learning progress to ensure all Business Operations employees achieve their LQ targets.
• Conduct regular stakeholder reviews to gather feedback and align training objectives with business goals.
• Organize monthly RNR programs to acknowledge outstanding performance within the Business Team.
• Collaborate with department managers to identify and address specific training needs for their respective teams.
• Provide ongoing training and support to the Customer Service team to help them achieve their reopening targets.
• Manage and analyze monthly knowledge score data to identify areas for improvement and adjust training strategies accordingly.

Requirements:

• Proven experience in training and development, particularly within a business operations or customer service environment
• Strong understanding of training methodologies, assessment techniques, and adult learning principles
• Excellent communication, presentation, and interpersonal skills
• Ability to collaborate effectively with various stakeholders and department managers
• Proficiency in data analysis and reporting to track training effectiveness and employee performance
• Demonstrated ability to manage multiple training initiatives simultaneously and meet deadlines