Business Operations Analyst Job in Bangalore at PhonePe

Phonepe is hiring for the role of Business Operations Analyst!

Responsibilities of the Candidate:

• This role offers an exclusive opportunity to work on payments related initiatives with leading banks, financial and national institutions.
• Be a champ and work closely with external stakeholders including partner banks and networks.
• Responsible for handling day to day business operations with external and internal stakeholders.
• Identifying areas of operations that require technological intervention and co-ordinating with stakeholders for implementation of technical solutions.
• Responsible for management of business reporting and any ad hoc reporting required from time to time. Proficient knowledge of Excel is a must.
• Help develop and nurture relationships with payment players.
• Strongly focussed on execution.
• Customer-first attitude; always on toes to lessen pain points of customers.
• Monitoring transaction success rates and regularly analyzing data to bring about enhancements in products as well as improvement in processes and success rates.
• Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers.
• Maintaining Bank and Network relations in resolving Ad-hoc issues and improving existing operational processes.
• Addressing internal queries, data requirements and escalations regarding Payment transactions.
• Work closely with the finance team to drive reconciliations and execute required corrections.
• Collaborate with internal and external business + technical teams to spearhead integrations and go-live.

Requirements:

• Minimum work experience of 1-2 years in the operations/payment industry
• Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
• Strong communication skills and ability to negotiate for one's requirements
• Advanced knowledge of Excel and basic knowledge of SQL
• Qualifications - B.Tech/MBA preferred.