Business Operations Analyst Job in Bangalore at Qualcomm

Qualcomm is hiring for the role of Technologies and Business Operations Analyst!

Responsibilities of the Candidate:

• Provides internal support for new customer creation, product/service contract and order management, and forecast entry to shipments/returns support.
• SIP, Distributor claim, Pricing & Quotes generations, Master data management, and Salesforce administrative review support.
• Tracks and reports to CS and Sales overall regional forecast accuracy analysis, and forecast consumption
• Order Management (Purchase Order Entry, Change Orders, and scheduling), proactively manages & monitors customer orders and shipments, resolving any internal issues on the account before shipment
• Monitors and supports sales efforts (such as demand changes, product compliance details, and environmental) as delegated by the Regional CS/Account Management Team
• Communicate with related parties such as Quality, Engineering, RMA team, and Finance, analyze data, identify trends, and submit RMA requests when needed
• Has thorough knowledge of all business systems, processes, and procedures and should be able to provide training to other team members, when requested
• Performs other related duties as delegated from worldwide CS Team

Requirements:

• Requires minimum 2+ years related experience in Customer Service in a technology-oriented industry. The semiconductor industry preferred
• Excellent in ERP tools like Oracle, SAP, and or Salesforce
• Master’s degree in Business Management, Supply Chain, Operations, or equivalent exp
• Ability to focus on details, multitask, and perform activities timely with quality output
• Planning & prioritization of work assigned.
• Positive attitude and willingness to learn and upskill with tools - Tableau, Power BI, etc.
• Flexible for evening calls for HQ reviews and transition calls regularly
• Strong analytical, problem solving and conceptual skills
• Strong written and verbal communication skills
• Advanced Computer proficiency in Microsoft Suite (Excel, Word, PPT, MS Teams). Previous experience with Oracle ERP, Salesforce, Rapid Response, Demantra, and SAP is an advantage
• Can identify issues and root causes and uses own judgment to provide feedback solutions to complex problems and can identify the potential solutions
• Effectively and quickly adapts to new systems, processes, and policies
• Ability to remain calm under pressure
• Exercises analytical skills within generally defined practices using a variety of sources to find solutions
• Be results-oriented with great attention to detail
• Strong multitasking skills with the ability to prioritize own work and respond to ad hoc requests as needed; able to make quick and accurate decisions