Business Integration Consultant - Process Analyst Job in Mumbai at TIAA

TIAA is hiring for the role of Business Integration Consultant - Process Analyst!

Responsibilities of the Candidates:

• Assists with process design and improvement methodologies to identify, analyze and improve business processes and service quality.
• Analyzes business intelligence data on call center customer service quality to inform business decisions.
• Maintains documentation to support analysis and recommended improvements including business requirements, functional specifications and process maps.
• Supports the development of integration training materials and activities for new processes and procedures.
• Plans for process integration opportunities that support business objectives while also creating process changes by integrating new processes into existing ones and communicating these changes to affected areas.
• Monitors the post-implementation project reviews in order to assess the effectiveness of changes in the process

Requirements:

• University (Degree) Preferred
• No Experience Required