Business Analyst – Supplier Success Job in Gurgaon at TBO.com

TBO is hiring for the role of Business Analyst – Supplier Success!

Responsibilities of the Candidate:

• Facilitate new hotel onboarding and mapping to switch platforms and direct integrations, efficiently and within the required timeframe, ensuring rates and inventory are available in TBO’s selling platforms within expected timeframe
• Manage the portfolio maintenance of global chains, ensuring all hotels are correctly mapped and returning on TBO’s selling platform
• Support the implementation of new hotels chains and direct integrations, performing test searches and bookings as needed
• Investigate and resolve connectivity and technical queries coming from Supply Contracting Teams and/or hotels, fetching logs and liaising with internal teams (data mapping, tech, support) as appropriate and escalate to external connectivity platforms or Channel Managers as and when needed
• Monitor and reduce booking failures for all direct connectivity platforms, identifying patterns, fetching logs as needed and escalating internally or to connectivity platforms (switches or channel managers) as needed
• Perform systematic analysis of key hotel chains, suppliers and other strategic partners, supporting the Supply Commercial teams and Supplier Success Global Manager with rate plan optimisation, connectivity audits and identifying mapping gaps

Requirements:

• Bachelor’s Degree in any field of studies although preference will be given to studies in the fields of Hospitality and Tourism or IT Management.
• High level of technical understanding around connectivity in travel industry
• Fluent in English – Other Foreign languages an advantage
• Previous knowledge of TBO’s platforms, extranets, back office and mapping tools an advantage

Required Experience and Skills:

• Experience working with OTA or hospitality systems (Channel Managers, Switch solutions, Platforms etc)
• Knowledge of API connectivity to suppliers and or clients, familiar with logs and analysis of data from XML/JSON formats and SQL databases highly desirable
• Confidence with connectivity, mapping and CRS/PMS processes highly desirable • Technically minded, solution-orientated and problem solver with a passion for working in a dynamic, fast-paced environment
• A data-driven mindset, experience in analyzing big data and defining conclusions and relevant actions from it
• IT proficiency including good working knowledge of Microsoft Office, in particular Excel.
• Excellent customer service skills, proactive and willing to self-learn.
• Self-motivated and able to work unsupervised
• Highly accurate, excellent organizational skills with great attention to detail
• Flexible, adaptable, and proactive individual who thinks outside the box