Business Analyst - Project Management Job in Bengaluru at Genpact

Genpact is hiring for the role of Business Analyst - Project Management!

Responsibilities of the Candidate:

• Manage Relationships with Clients, Business teams, business IT organization, corporate team, and other stakeholders. Drive IT Governance meetings with client IT, and business teams  
• Escalations/issues are proactively identified, addressed, and closed with documentation 
• Regular reviews for Client and Corporate initiatives/projects / IT implementations across towers including applications, products, etc. 
• Ensure Zero Major Incidents due to hygiene issues for the account/s 
• Report out performance metrics, dashboards, monthly updates, and issue progress to Internal and Client, Business, and IT leaders as and when required 
• To enable the conduct of Infosec compliance audits across all accounts/s 
• Ensure 100% SOW compliance for all accounts in the account 
• Ensure all SLA metrics are met as per agreed SLA norms 
• Actively participate in NC closure / Risk mitigation  
• Ensure effective Business Continuity Planning & delivery  
• Proactive communication on all the ongoing efforts as well as risk & mitigation plans required. All the efforts, approvals & communications have been documented.  
• Partner with internal Audit teams to help enhance processes, systems, and teams to deliver an outstanding customer experience by conducting deep dive analysis, identifying issues & fix it with a sustainable solution 
• Experience with BI tools e.g., Power BI, Tableau, or Qlik is a must.  
• Exposure to document management processes and tool

Requirements:

• Technical University or University of Economics / Business with IT minor and certifications 
• Professional competence in the field of activity specified in the job description.  
• Good general knowledge of the company's field of activity.  
• Ability to understand, communicate, and actively support process-efficiency initiatives to generate customer financial and productivity benefits.  
• Ability to coordinate the team to achieve the performance goals agreed with the customer.  
• Developed skills of analysis, problem-solving, and project coordination.  
• Ability to motivate himself/herself to achieve goals, to demonstrate high energy, and to adapt to short delivery times.  
• Ability to manage quality expectations and set control points in the process to ensure that the team meets performance standards. 
• Ability to bring internal and external process information to identify optimization and process automation opportunities using digital applications/systems.  
• Curiosity and interest to learn as much as possible about any area in which the company operates.  
• Knowledge and expertise in the field of activity, intellectual agility, focused on results.  
• Ability to accept change, tolerance to risk, and ambiguity.