Business Analyst (MS3) Job in Gurgaon at Maruti Suzuki India Limited

• Collaborate with business stakeholders to gather, analyze, and validate requirements (BRD/FRD), ensuring clarity, accuracy, and alignment with organizational goals.
• Conduct secondary research, benchmarking, and data gathering to provide insights on industry trends, competitor practices, and emerging opportunities that can enhance processes and driver experience.
• Partner with cross-functional teams to design and optimize business processes with a focus on improving efficiency, productivity, and overall driver satisfaction.
• Lead the implementation of business process re-engineering initiatives by applying process modeling, data analytics, and change management techniques to deliver measurable improvements in performance and service quality.
• Explore and integrate innovative methodologies and tools that enhance operational excellence and create seamless, driver-friendly solutions.
• Define and map technology requirements, identify system and process gaps, and recommend optimized solutions to streamline operations and elevate the driver journey.
• Develop and present clear data-driven visualizations, dashboards, and reports that enable stakeholders to make informed, timely decisions.
• Leverage large datasets and research findings to extract actionable insights, supporting both strategic initiatives and continuous improvements in driver satisfaction, retention, and operational performance.
• Oversee end-to-end program management, ensuring timely delivery of initiatives, risk mitigation, and alignment with business priorities while keeping driver experience at the core of all projects.

Requirements:

• Excellent Communication Skills
• Stakeholder Management and Engagement
• Digital Business Process and Workflow Design
• Continuous Optimization
• Data-Driven Decision-Making
• Auto Domain – Good to have
• Must have scored at least 60% marks or equivalent CGPA marks in 10th & 12th / Diploma (if applicable) and Bachelors, and Masters (if applicable) – No rounding off marks is allowed.