Business Analyst (Analytics) Job in Hyderabad at Intouch CX

Intouch CX is hiring for the role of Business Analyst (Analytics)!

Responsibilities of the Candidate:

• Identify the analysis requirement, coordinate with teams, and finalize the specific requirement
• Follow up on the progress of work items and communicate with project team members
• Capture detailed minutes of meetings, while organizing and distributing relevant information to appropriate stakeholders
• Ensure the project team adheres to provided timelines and deliverables
• Provide status updates on projects, indicate key milestones, and take project decisions to leadership for guidance
• Gather, analyze, specify, validate, and document both business and functional requirements of stakeholders, along with customers or business users
• Gather, scrub, organize, analyze, and present insights from headers or metrics data
• Analyze, comprehend, and document current processes through participation in and/or facilitating brainstorming sessions, root cause analysis, or other discovery practices with stakeholders.
• Perform analysis of business processes, highlighting issues and challenges, then recommending solutions and improvements
• Develop and implement test plans to ensure successful delivery of projects
• Communicate plans, actions, risks, and issues with key stakeholders
• Understand quality assurance requirements, prepare, and publish internal Scorecards for Quality Assurance Analysts and Team Leads

Requirements:

• A Degree or Diploma in Science, Engineering or an MS or MBA in Data Analytics or Computer applications or Statistics
• 1.5 - 3 years of experience in Reporting, Analytics is preferred
• Experience in managing and building relationships with multiple teams
• Knowledge of Statistics, Lean Six Sigma, or any other Data Science certification is considered an asset
• Knowledge of VBA Macros and Report Automation is expected
• Strong verbal and written communication skills, including presentation skills
• Sound knowledge of Microsoft Excel and Google Sheets
• Excellent organization and time management skills
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.
• Ability to multi-task under high-pressure situations
• Superior attention to detail with an eye for accuracy
• Team player with creative problem-solving, analytical, and project management skills
• Ability to adapt to changing environments and timelines