Business Analyst Job in Noida at Whatfix

Whatfix is hiring for the role of Business Analyst!

Responsibilities of the Candidate:

• Review, structure, and refine use cases to ensure they align with business goals, operational improvements, and measurable impact.
• Identify inconsistencies, gaps, and areas of improvement in use case documentation.
• Standardize use case formats to ensure clarity, consistency, and alignment with internal benchmarks.
• Collaborate with cross-functional teams (Customer Success, Digital Adoption Consulting, and Solution Engineering) to enhance the effectiveness of use case solutions.
• Analyze pre- and post-implementation data to quantify the impact of Whatfix solutions on user behavior, efficiency, and adoption.
• Provide data-backed recommendations to enhance future implementations and increase user adoption.
• Summarize key insights and impact data to be included in stakeholder presentations and reports.
• Work closely with Customer Success, Digital Adoption Consultants, and Solution Engineers to align insights with business objectives.
• Support teams in making data-driven decisions on optimizing customer onboarding, adoption strategies, and engagement models.

Requirements:

• Experience in reviewing business use cases, documentation, or impact stories.
• Prefer strong analytical skills, with proficiency in data visualization and reporting tools (Excel, SQL, Power BI, Tableau, Looker, or similar).
• Ability to interpret complex data sets and extract meaningful insights.
• Proficiency in analytics platforms is a plus.
• Strong attention to detail with the ability to identify inconsistencies in business narratives and data.
• Excellent communication skills for presenting insights to stakeholders in a clear and concise manner.
• Experience in Digital Adoption Platforms (DAPs) or customer success-driven data analysis.
• Understanding of A/B testing methodologies, funnel analytics, and user behavior tracking.