Business Analyst Job in Gurgaon at American Express India Pvt Ltd

American Express is hiring for the role of Business Analyst!

Responsibilities of the Candidate:

• Create and maintain next gen MIS that empowers Regional/Market GMs and executive SLT to make informed   strategic decisions to enhance TLS servicing channel and elevate customer experience.
• Provide data support and analytical solutions to stakeholders and TLS leadership through the use of advanced analytics – e.g. NLP, Clustering, segmentation, predictive modeling, and customer targeting techniques.
• Strengthen foundation by exploring bigdata platforms (CS, etc.) for new tables/missing metrics.
• Partner and collaborate with multiple teams and create insights/MIS that will help stakeholders to understand overall performance of servicing team.  
• Craft a compelling PowerPoint narrative that effectively communicates your analysis to stakeholders, ensuring that it is easily comprehensible.
• Translation of complex analytical output into easily digested insights with clear recommendations
• Develop new and enhance existing models by leveraging best-in-class modeling techniques.
• Identifying opportunities for new automated & custom analytics solutions around all areas of the customer journey and servicing touchpoints.
• Develop advanced understanding of data sources and potential usage scenarios.
• Identify new technologies and capabilities that can advance and future proof analytical solutions.

Requirements:

• 3+ years with relevant experience in Analytical/Modeling Skills with 2+ years in data modeling and MIS
• Experience in Travel Industry or WFM  is preferred
• Graduate/Post Graduate in Statistics/Mathematics/Economics/ Engineering/Management
• Experience in big data query and analytical tool such as hive, Yellow bricks, MLS