Business Analyst Job in Bangalore at Observe.ai

Observe.ai is hiring for the role of Business Analyst!

Responsibilities of the Candidate:

• Analyze operations data and statistics to identify opportunities, develop action plans, and implement process improvements
• Learn client's business, product, processes, intent, and influences
• Understand client requirements and provide solutions 
• Conduct analysis to provide business impact and future returns post suggested changes and/or improvements
• Assist the CSM team in initiating projects with a structured approach and provide statistical analysis-driven recommendations
• Assist CSM & SA teams with client-requested items that are over and above BAU deliverables with focus on strengthening partnership with the client
• Identify revenue enhancement/growth opportunities for the organization
• Minimize customer churn and highlight risks associated with customer dissatisfaction & key deliverables
• Adhere to governance-related activities and documentation as per general ISO standards
• Train new hires (Client Success Team) on client success frameworks
• Handle Ad-hoc requests from internal and external stakeholders as per priority
• Create case studies and whitepapers on the basis of projects completed in assigned accounts
• Identify business process challenges by analyzing process data and metrics
• Identify risks and issues in business processes and systems
• Assist in promoting the implementation of best practices
• Be responsible for the delivery of key client analytics and consulting projects
• Develop analytical insights that measure our client's performance across key inputs (such as content quality, compliance, performance metrics, customer experience, etc).

Requirements:

• Bachelor's degree, concentration in business, Business Intelligence, Data Analytics, Statistics or the equivalent of experience in a similar workspace
• Passionate about technology start-ups and driving innovation with data
• Strong problem-solving skills and analytical mindset with a test-measure-iterate approach
• Excellent communication skills
• Ability to manage and prioritize well across competing requirements
• High IT Literacy proven use of web and associated technologies (Excel, PowerPoint, Google apps)
• Previous experience with Data Visualization/Analytical tools (Tableau, Power Bi, PowerPoint) is strongly preferred
• Ability to interact with directly and influence operational partners, cross-functional teams, and senior clients
• Experience Required: 3-4 years of experience working in Consulting, Business Intelligence, Strategy/Insights, or similar teams