Business Analysis and Operations - Trade Loans Job in Mumbai at Citi

Citi is hiring for the role of Business Analysis and Operations - Trade Loans!

Responsibilities of the Candidates:

• Support the Trade & Working Capital Loans Operations team to embed an effective global operational rhythm, including
• Co-ordinate and provide support for WCL Ops virtual core team – preparation of materials, document meetings and follow-up with regional representatives to achieve deliverables, and drive/track actions  
• Develop global monthly reporting dashboards to be used in performance oversight forums – source meaningful data to populate WCL Ops dashboards and undertake analysis to support increased digitization/automation and standardization. Drive/track actions and deliverables and monitor delivery of benefits  
• Provide analysis to support oversight of all service providers (Citi & 3rd party), including Global Loan Operations. Support GLO MBR through the preparation of materials, documenting meetings and following up on actions
• Collaborate with the WLC Ops team/stakeholders and apply innovative thinking to identify opportunities and drive transformational change via WCL TOM across global WCL Ops processes, including
• Through E2RE process reviews, complete operating model gap analysis (current state v future vision) for key locations. Identify recommendations, and monitor and track the delivery of actions
• Investigate, document, and implement process changes globally to improve customer experience, and drive standardization, automation and digitization to support business growth and the strategic agenda. For example, review of all trade loan documentation requirements across all regions
• Complete ad hoc end-to-end process reviews and data analysis to understand current pain points and define and track delivery of actions to address those pain points
• Support the Global WCL Ops team in the delivery of Tech changes under Agile environment. 
• Digitization: Working with country ops teams, identify local barriers to adoption of e-loans at scale and ensure that actions are in place to remove those barriers (e.g. Tech fix, Tech functionality build included in Book of Work)
• Cost to serve: Source relevant data and deliver cost-to-serve analysis between Trade Operations and Global Loan Operations to facilitate strategic discussions and strategic decision making
• Support workstreams to standardize WCL global systems and drive changes to move towards the strategic architecture e.g. CEEMEA migration of product processor from Flexcube to TRIMS..

Requirements:

• Excellent Business Analysis skills – the ability to identify opportunities through data and present data in a meaningful way to stakeholders. Ability to review processes end to end and identify key pain points 
• Strong interpersonal and communication skills.
• Strong relationship skills - ability to partner and work collaboratively with all groups, developing productive and trusted relationships with colleagues both regionally and globally.