BugSnag – Associate Product Support Engineer Job in Bangalore at SmartBear

SmartBear is hiring for the role of BugSnag – Associate Product Support Engineer!

Responsibilities of the Candidate:

• Obtain the necessary knowledge and skills to become progressively proficient with our product, systems and supported languages and frameworks
• Troubleshoot, perform in-depth investigations and solve technical support issues with external customers
• Collaborate with fellow support colleagues and other internal organisations (e.g. development) to identify and propose solutions, achieving superior customer service
• Identify fixes to bugs and define tasks for these to be implemented either by this support team or by other engineering teams 
• Develop tools and enhance documentation to improve our support processes
• Look for ways to improve productivity of issue resolution and better ways to help our customers

Requirements:

• A personable, empathetic and professional manner when dealing with customers
• Proficiency when reading, writing and speaking English
• A systematic approach to problem-solving and an eagerness to learn new skills and embrace new concepts and technologies
• University degree (or equivalent) in a STEM subject where modules have involved programming
• Demonstrable skill with at least one programming language
• Bonus points for relevant engineering experience e.g. industrial placement, final year project, side project, open source contributions.