Branch Manager – Forex Services Job in Delhi at Niyo Solutions Inc.

Key Responsibilities:

• Lead and manage branch staff, including recruitment interviews, training, performance evaluations, scheduling, and motivation to achieve sales and service goals.
• Oversee all cash handling procedures, including buying and selling foreign currencies, daily cash reconciliations, vault management, and ensuring accurate inventory of multiple currencies. 
• Monitor real-time cash orders via app/web and retail customers and their delivery TAT.  
• Ensure full compliance with anti-money laundering (AML) regulations, Know Your Customer (KYC) protocols, central bank guidelines, and other relevant financial laws. 
• Deliver outstanding customer service by resolving queries, handling complaints, and building long-term client relationships. 
• Drive branch profitability by meeting or exceeding sales targets for currency exchange, wire transfers, prepaid cards, and related services. 
• Conduct daily opening and closing procedures, maintain branch security (CCTV, alarms, safe custody), and safeguard assets including cash and valuables. 
• Prepare and submit daily/weekly/monthly reports on transactions, cash positions, profits, and audit compliance. 
• Identify and mitigate risks related to counterfeit currency, fraud, and operational errors. 
• Collaborate with head office on stock replenishment, rate updates, marketing initiatives, and promotional activities. 
• Promote additional services such as travel insurance, international remittance services, or travel cards to upsell/cross sell and increase revenue. 
• Handle administrative tasks, including maintaining records, stationery stock, and branch upkeep.

Required Skills and Expertise:

• Minimum of bachelor’s degree. Any accounting degree or certificate preferred. 
• Excellent communication with ability to manage team as well as customers.  
• Hands on experience with billing tools, data analysis, team rostering and P&L. 

Niyo is an Indian Fintech company leading innovations in #Travel and #Finance. With over 6 million users already on board, our aim is to make both travel and managing finance simpler, smarter and safer.

Since its inception in 2015, Niyo has been at the forefront of revolutionising banking with continued digital innovation.