Branch Manager Job in Varanasi at Utkarsh Small Finance Bank

Key Responsibilities:

• Manage all aspects of branch operations, including financial performance, operational efficiency, and compliance.
• Ensure the branch adheres to company policies, procedures, and regulatory requirements.
• Monitor daily operations and resolve any operational issues promptly.
• Develop and implement strategies to meet or exceed branch sales targets and KPIs.
• Identify new business opportunities to expand the branch's customer base.
• Build and maintain strong relationships with customers, vendors, and partners.
• Recruit, train, and mentor branch staff to ensure high levels of performance and morale.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a collaborative and customer-focused culture within the team.
• Prepare and manage the branch budget, ensuring profitability.
• Monitor and analyze financial reports, including revenue, expenses, and cash flow.
• Implement cost-effective measures to optimize branch performance.
• Ensure the branch delivers superior customer service and addresses customer concerns promptly.
• Monitor customer satisfaction levels and implement improvements as needed.
• Act as the escalation point for complex customer issues.
• Identify and mitigate operational risks in collaboration with relevant departments.
• Ensure compliance with all applicable laws, regulations, and internal standards.
• Conduct periodic audits to identify and address potential issues.

Qualifications and Skills:

• Strong leadership, interpersonal, and communication skills.
• Proven track record of achieving sales and operational targets.
• Proficiency in financial analysis, budgeting, and risk management.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Key Performance Indicators (KPIs):
• Achievement of revenue and profitability targets.
• Growth in customer base and retention rates.
• Employee satisfaction and turnover rates.
• Compliance with operational and regulatory standards.
• Timeliness and accuracy of reporting.

Utkarsh Small Finance Bank Limited (USFBL),(NSE/BSE UTKARSHBNK) incorporated on April 30, 2016, is engaged in providing banking and financial services with a focus on providing microfinance to the underserved and unserved sections of the country.