BPS - Voice Process Associate Job in Noida at Sopra Steria

Sopra Steria is hiring for the role of BPS - Voice Process Associate!

Responsibilities of the Candidate:

• Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
• Work actively as a team to achieve a top quartile position and performance is achieved consistently
• Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions
• Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality

Requirements:

• BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
• The candidate should be V&A trained.
• Adept in MS Office (XL/Word)
• Should be comfortable working from Office location
• Should not have limitations in regards to identifying colors ( no color blindness)
• Candidates should be available to join in short notice