Billing Support Engineer Job in Mumbai at browserstack

BrowserStack is hiring for the role of Billing Support Engineer!

Responsibilities of the Candidate:

• You will be a part of a team that  provides 24*7  support as this roles works round the clock for all BrowserStack global customers
• Address billing, cancellations, invoice generation, refunds, chargebacks & account-related queries.
• Address basic queries related to Browserstack products using KB articles and documentation.
• Routing issues to appropriate sales or engineering teams were required.
• You will look forward to achieving all KPIs and metrics set on an annual basis.

Requirements:

• Excellent command over written & spoken English.
• 1-3 years' experience of a similar work environment will be preferred.
• Ability to manage challenging work in a competitive environment 
• Strong ability to quickly build a rapport with customers whilst resolving issues and providing the best customer experience.
• Comfortable with rotational shifts and capable of self-managing your time while working remotely. 
• We are looking at a quick learner  with focused approach since we’re a fast-paced organization with both our platform and our growth
• Should be good at coordinating  between multiple teams while  multi-tasking & being able to project manage the different tasks to enable maximum first call resolutions
• Prior exposure to the Billing & Payment / Service Desk environment would be a plus.