Benefits Coordinator Job in Bangalore at DocuSign

Docusign is hiring for the role of Benefits Coordinator!

Responsibilities of the Candidate:

• Act as the first point of contact for benefits-related inquiries and issues, resolving Tier 1 concerns promptly
• Efficiently manage and respond to ServiceNow tickets related to benefits
• Identify and escalate complex benefits issues to more senior members of the benefits team or to cross-functional teams such as payroll or HRBPs as necessary
• Ensure timely resolution and communication to affected parties
• Facilitate the onboarding process for benefit vendors, ensuring all necessary documentation, purchase orders (POs), contracts, legal, IT, and security requirements are met
• Collaborate with legal and IT teams to streamline vendor onboarding procedures
• Process vendor invoices accurately and in a timely manner, verifying them against predicted or approved spend
• Maintain meticulous records of all vendor-related financial transactions
• Generate and maintain monthly benefit-related payroll files, ensuring accuracy and compliance with local regulations
• Prepare and maintain vendor files for seamless coordination
• Collaborate closely with internal stakeholders, including Payroll, HR Operations, HRBPs, IT, and other relevant departments, to align benefits strategies and streamline processes
• Maintain open communication channels to address and resolve issues effectively
• Conduct weekly onboarding presentations on benefits for new hires in India, ensuring a clear understanding of available benefits and options
• Organize and manage onsite wellbeing activities and coordinate vendor presentations in India to promote employee wellness and engagement
• Collaborate with vendors to schedule and facilitate these activities effectively
• Serve as the local point of contact for benefit query resolution in India, assisting employees with their benefit-related questions and concerns
• Create and maintain comprehensive benefits administration guides for each country within the EMEA and APJ regions
• Continuously seek opportunities to improve and impact benefits processes
• Utilize your experience with Employee Benefit Portals to manage and enhance their functionality
• Collaborate with HRIS, payroll, and vendors to ensure seamless integrations and support open enrollment activities

Requirements:

• Experience with systems such as ServiceNow, Oracle, Workday
• Experience with Google Suite (G Sheets, Google Docs, etc)