BCSE Job in Patiala at Aditya Birla Capital Limited

Key Responsibilities

Opportunity identification:

• Cross sell opportunities from centrally shared customer data 
• Understanding relevant user insights and pitch cross-sell opportunities directly and through customer service executives (CSEs) of units 
• Awareness of available products bouquet and their fit with various customer personas 
• Identifying opportunities to offer combination solutions based on customer needs   

Cross LOB communication:

• Nurturing relationships with CSEs of units to enable meaningful scale for cross sell opportunities and improve customer lifecycle value 
• Work with cross-unit teams to set and achieve targets for cross-sell, new client acquisition & higher products per customer

Managing lead generation and closure:

• Ensure robust lead generation by networking across CSEs of various units to drive cross sell opportunities 
• Follow up with sales teams for closure of leads generated 

Query redressal:

• De-bottlenecking any issues, wherever needed

Achieving new client acquisition & cross sell targets:

• Ensuring the new client acquisition targets for the branch are achieved 
• Ensuring consistent delivery of cross-sell product/service offerings, driving innovation basis contextual needs of the customer 
• Tracking scale and quality on a day to day basis and identifying opportunities for improvement  

ADITYA BIRLA CAPITAL LIMITED's Annual General Meeting (AGM) was last held on 18 Dec 2023. and as per records from Ministry of Corporate Affairs (MCA), its balance sheet was last filed on 2023-03-31.ADITYA BIRLA CAPITAL LIMITED's NIC code is 6712 (which is part of its CIN). As per the NIC code, it is inolved in Security dealing activities. [This class includes dealing in financial market on behalf of others (e.g. stock broking) and related activities.(Dealing in markets on own-account is classified in class 6599