BCS Prod Ops Support Engineer Job in Pune at Barclays

Barclays is hiring for the role of BCS Prod Ops Support Engineer!

Responsibilities of the Candidate:

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Requirements:

• Managing and supporting Azure and M365 Tenant environments.
• Administering Exchange and Proofpoint email security solutions.
• Scripting and automating tasks using PowerShell.
• Experienced in Citrix cloud environments.
• Experience using monitoring and backup tools such as Splunk, ESAAS, and Rubrik.
• Strong communication and interpersonal skills to collaborate effectively across teams.
• Scripting experience knowledge would be added advantage.
• Good to have knowledge of Copilot, Cyber Resiliency and Splunk cloud.
• GCP as a recovery platform.