Banking Operations Associate Job in Gurgaon at NTT DATA

NTT Data is hiring for the role of Banking Operations Associate!

Responsibilities of the Candidate:

•  Fraud and Credit Risk Review:
  
  • Review new applications for fraud and credit risk, making outbound calls for fraud and employment verification.
  • Analyze conversations with applicants in real-time to assess potential fraud risk.
  • Document and approve requirements based on analysis of credit policies.
• Credit Management:
  
  • Administer and control credit terms and limits.
  • Perform credit limit reviews, reinstatements, and account maintenance.
  • Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer’s requirements and ability.
• Customer Interaction:
  
  • Communicate directly with applicants, adhering to brand standards.
  • Liaise effectively with other areas impacting the Credit Department.
  • Provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking.
• Compliance and Reporting:
  
  • Maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk.
  • Ensure high levels of accuracy in report maintenance and tracking.

Requirements:

• Educational Background:
  
  • Bachelor's degree in Finance, Business Administration, or a related field preferred.
• Experience:
  
  • Previous experience reviewing and approving credit is an asset.
  • Minimum of 1-2 year of customer service experience.
  • Credit card experience required; credit and fraud experience is an asset.
• Skills and Competencies:
  
  • Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner.
  • Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations.
  • Ability to communicate tactfully with various levels of business management in a professional manner.
  • Strong organizational and time management skills with the ability to prioritize and manage a heavy workload.
  • Demonstrated ability to implement change efforts.
  • Highly motivated with the ability to work independently in a fast-paced team environment.
  • Knowledge of PCs and strong keyboarding skills.
  • Proficiency in MS Word, Excel, and Outlook is an asset.
  • TSYS/ADM system knowledge is an asset.
  • Flexibility and willingness to work overtime as required.