Banker-Customer Experience-South Job in Chennai at IDFC FIRST Bank

IDFC FIRST Bank is hiring for the role of Banker-Customer Experience-South!

Responsibilities of the Candidates:

• Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
• Deliver business target assigned as per performance score card.
• Giving the client need-based product solutions and, in the process, aligning client requirements with business specifics.
• Assessing customer propensity and ensuring higher product penetration per relationship.
• Referencing for more business from existing customers.
• Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
• Ensuring adherence to banking regulations & policies pertaining to anti-money laundering, knowing your customer (KYC), Data & Information security, etc.
• Assist in the closure of all observations on the audit report.   
• Perform audits and ensure compliance with internal and external regulations and guidelines.
• Provide best-in-class customer service to become their banking partner of choice.

Requirements:

• Graduation: Bachelor’s in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management/ any other graduation degree. 
• Experience: 2 to 5 years of relevant experience in Banking or allied Business.