Banker-Customer Experience Job in Delhi at IDFC FIRST Bank

IDFC First Bank is hiring for the role of Banker-Customer Experience!

Responsibilities of the Candidate:

• Assist with daily customer engagement on assigned customer portfolio for CA/SA/TD build-up, Asset and wealth cross-sell.
• Deliver business targets assigned as per the performance scorecard.
• Give the client need-based product solutions and, in the process, align client requirements with business specifics.
• Assess customer propensity and ensure higher product penetration per relationship
• Be responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
• Ensure adherence to banking regulations & policies pertaining to anti-money laundering, know your customer (KYC), Data and information security, etc.
• Assist in the closure of all observations on the audit report.   
• Perform audits and ensure compliance with internal and external regulations and guidelines
• Provide best-in-class customer service to become their banking partner of choice.

Requirements:

• Graduate - Any discipline
• Post Graduate - MBA preferred
• Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business Functional Area - Retail Liabilities