Banker-Customer Experience Job in Delhi at IDFC FIRST Bank
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Banker-Customer Experience
IDFC FIRST Bank
Full Time Job
Not Disclosed
1-4 years
Posted 30+ days ago
Location
- Delhi
- Gurgaon
- Noida
- Chandigarh
- Ambala
- Panipat
- Yamunanagar
- Shimla
- Solan
- Srinagar
- Amritsar
- Jalandhar
- Ludhiana
- Jaipur
- Jodhpur
- Udaipur
- Lucknow
- Rudrapur
- Agra
- Moradabad
- Saharanpur
- Kanpur
- Roorkee
- Dehradun
- Varanasi
Skills Required
- Customer Service
- Financial Statements
- Customer Relationship Management
- Cross Selling
- Problem Solving
- Analytical skills
About this Job
IDFC First Bank is hiring for the role of Banker-Customer Experience!
Responsibilities of the Candidate:
- Daily customer engagement on assigned customer portfolio for CA/SA/TD build-up, Asset & Wealth cross-sell
- Deliver business targets assigned as per the performance scorecard
- Give the client need-based product solutions and in the process align client requirements with business specifics
- Assess customer propensity and ensure higher product penetration per relationship
- Refer for more business from existing customers
- Create a customer-focused approach for quick resolution of all queries and complaints.
- Ensure adherence to banking regulations & policies pertaining to anti-money laundering, knowing your customer (KYC), Data and information security, etc.
- Assist in the closure of all observations on the audit report
- Perform audits and ensure compliance with internal and external regulations and guidelines
- Provide best-in-class customer service to become their banking partner of choice
Requirements:
- CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance scorecard.
- Graduate - Any discipline
- Post Graduate - MBA preferred
- Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About IDFC FIRST Bank
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