Banker-Customer Experience Job in Pollachi at IDFC FIRST Bank

IDFC First Bank is hiring for the role of Banker: Customer Experience!

Responsibilities of the Candidate:

• Daily customer engagement on assigned customer portfolio for CA/SA/TD build-up, Asset & Wealth cross-sell
• Deliver business targets assigned as per the performance scorecard
• Giving the client need-based product solutions and in the process aligning client requirements with business specifics
• Assessing customer propensity and ensuring higher product penetration per relationship
• Referencing for more business from existing customers
• Responsible for creating a customer-focused approach for quick resolution of all queries and complaints
• Ensuring adherence to banking regulations & policies pertaining to anti-money laundering, know your customer (KYC), Data and information security, etc
• Assist in the closure of all observations on the audit report   
• Perform audits and ensure compliance to internal and external regulations and guidelines
• Provide best-in-class customer service to become their banking partner of choice

Requirements:

• Post Graduate - MBA preferred                                                                                                      
• Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business