Back Office-Customer Service Executive Job in Noida at EXL

EXL is hiring for the role of Back Office-Customer Service Executive!

Responsibilities of the Candidate:

• Responsible for the review, evaluation, and input of pharmacy benefits.
• Review documentation and interpret data obtained from the client benefit database.
• Coordinate with team POC or supervisors when benefit clarification is required.
• Process transactions as per provided guidelines.
• Attend team meetings to stay updated on workflow changes.
• Participate in client-mandated trainings to maintain knowledge and performance levels.
• Attend coaching sessions and team meetings with supervisors and managers.
• Coordinate with appropriate onshore departments regarding access or issues with proprietary software.
• Summarize complex information into a clear and precise clinical picture while working independently.
• Correct and report cases with errors or defects.
• Send cases stateside through an automated process.
• Review incorrect benefit coding instructions and report outdated information.

Requirements:

• Proficiency in computer skills.
• Ability to navigate multiple systems and perform keyboarding tasks.
• Basic knowledge of Excel.
• Sedentary work involving sitting, talking, and listening for extended periods.
• Ability to multitask, prioritize, and adapt effectively in a fast-paced, changing environment.
• Ability to work in a typical office environment with defined productivity and quality expectations.
• Effective verbal and written communication skills.
• Graduate in any stream (BA, B.Com).
• 0–1 year of minimum BPO experience.
• Preferably with back-office experience.
• Candidate must be English-medium educated (schooling).