B2B Customer Support Job in Bangalore at Kreatica Packaging

Responsibilities:

• Be the main point of contact for B2B clients.
• Coordinate new packaging projects from concept to delivery.
• Prepare and present quotations.
• Proactively communicate project status and manage expectations.
• Ensure high client satisfaction.
• Address customer inquiries on printing, packaging, orders, and accounts via phone, email, and chat.
• Resolve customer issues efficiently and professionally.
• Maintain accurate CRM records.
• Process orders accurately and track progress, providing updates.
• Manage customer expectations throughout the process.
• Gather feedback for service and product improvement.
• Uphold company policies for a positive customer experience.

Tasks & Activities:

• Answer customer calls, emails, and chats professionally.
• Understand customer needs and concerns thoroughly.
• Research issues and provide timely solutions.

JOB DESCRIPTION

• B2B Customer Support Executive
• Collaborate with production, sales, and design to resolve issues.
• Process new orders with clear specifications and deadlines.
• Track order progress and keep customers informed.
• Respond to feedback promptly and professionally, resolving issues.
• Proactively exceed customer expectations and build relationships.
• Maintain an organized work environment and meet deadlines.
• Participate in training on products, services, and industry trends.

Qualifications:

• Excellent communication and problem-solving skills.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software.
• Customer-focused attitude.

Our parent companies, Ramapeer Paper Company and Subhas Paper Agency, have been around for about 35 years. Kreatica Designs was incepted for all design and manufacturing solutions, from invitations, packaging to the brand identity.