Azure Event Management Job in Hyderabad at Zensar Technologies Ltd.

Zensar is hiring for the role of Azure Event Management

Responsibilities of the Candidate:

• Acts as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security and highly technical or network/system issues.
• Provides advanced technical support to diverse audiences including highly technical IT professionals, developers, architects, and executive management.
• Own customer support experience, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g. swarming).
• Help drive customer success and confidence in the Azure platform.
• Provide Best Practice recommendations across the entirety of Azure resources based on Customer solutions.
• Articulate, written and spoken, recommendations to leadership and technical level audiences.
• Navigate complex, strategic, high-profile customer event requirements and needs.

Requirements:

• English Language: fluent in reading, writing and speaking
• 3+ years’ experience in a customer-facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in a team environment
• Solid understanding of container technology and fluency in Kubernetes
• Familiarity with RedHat OpenShift
• Familiarity with LDAP, Security, and OS Internals concepts
• Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen Configuration)
• Understanding of the OSI Model and related concepts
• Understanding of container-specific networking such as CNI
• Familiarity with DHCP, VIPs, NAT, DNS
• Familiarity with networking troubleshooting (ping, tracert, tracemon, tcpdump, netsh, etc.)
• Understanding of load balancing, geo-redundancy and familiarity with relevant components such NGINX, Application Gateways, and NVA’s preferred