AVP - Corporate Client Servicing Job in Chennai at Barclays

Barclays is hiring for the role of AVP - Corporate Client Servicing!

Responsibilities of the Candidate:

• People Management: 
  
  • Continually lead, coach, and motivate team members in all aspects of their roles.
  • Use Performance Management to effectively agree and monitor team/individual targets regularly.
  • Conduct 1-2-1’s and performance reviews to encourage, recognize, and reward individuals.
  • Assist development of team members' training plans to ensure training, coaching, and development occur so team members have the skills and knowledge required to carry out their roles effectively. Brief and de-brief team members before and after training courses.
  • Set stretched targets for high performers and develop and support them to be the best they can be in the role.
  • Drive a high-level service offering for Barclay's most valuable corporate clients, ensuring all team members deliver the highest service standards at all times through regular monitoring and feedback.
• Operationally Fit to Service: 
  • Own the delivery of competition-beating service to win business for Corporate Bank.
  • Manage the end-to-end process for any new high-value onboarding requests – engaging with stakeholders throughout to ensure the client onboarding experience is seamless and positive.
  • Manage conflict and negotiate (either verbally or written) with stakeholders where onboarding requests are out of scope, ensuring the most appropriate outcome is achieved for both the bank and the client.
  • Responsible for achieving demanding service levels within a busy contact center environment.
  • Identify and act immediately upon any failings or pressures within the team and implement corrective action to ensure service levels are achieved.
  • Negotiate with other business leaders to call upon additional resources when service levels are under pressure, and provide written updates on service level failings for the Senior Leadership Management Information Pack. 

Requirements:

• Comprehensive knowledge and experience of people management with excellent communication skills – including both spoken and written.
• Extensive customer service excellence skills. ability to interact with customers/colleagues at all levels.
• Ability to work under pressure as part of a team and on your own. Use of initiative to make confident decisions that impact the business and/or our clients.
• Receptive to and supportive of change, excellent organizational and planning skills, and excellent interpersonal and influencing skills.
• Any Graduate degree. 
• Skills that will help you in the role:
  
  • Experience working within a contact center environment.
  • An MBA would be preferred.
  • An understanding of the Data Protection Act, and a good understanding of Operational Rigour and Health and Safety, FCA, and Complaints procedure.
  • Knowledge of internal Barclays systems – e.g. Salesforce, AWS, and processing cycles.
  • Knowledge of electronic banking and cash management products supported in role and MS products - including Word, Excel, and PowerPoint.