AVC: Video KYC Officer Job in Kolkata at Axis Bank

Axis Bank is hiring for the role of AVC: Video KYC Officer!

Responsibilities of the Candidate:

• Manage the digital on boarding journey for clients by delivering successful and accurate VKYC which is compliant as per the regulatory requirements, briefing customer’s product basics and mandatory features, advising clients on simple and routine issues to help them connect on Video calls thus delivering our prospective clients a superior customer experience
• Achieve the monthly assigned business metrics on number of successful VKY completed, occupancy, availability, logged in hours, AHT, adherence and cross-sales generating Fee income across Investment, Assets, and Cards.
• Utilize effectively all applications, tools, and databases used to process transparent end to-end client support.
• Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations.

Requirements:

• 0-2 year of experience in BFSI industry, preferably in a phone/video banking/telesales setup.
• Prior experience is Banking ops/Sales preferred but not mandatory.
• Proficient with systems related to Banking transactions and services and simple resolutions for video connects thru different devices.
• Strong willingness to work in a digital-banking setup
• Teamwork, verbal and written excellence, resilience and highly motivated.
• Must be flexible and understanding in a challenging and ever-changing environment
• Excellent communication skills – both written and verbal