Audit Application Support - Analyst Job in Hyderabad at Deloitte

Deloitte is hiring for the role of  Audit Application Support - Analyst!

Responsibilities of the Candidate:

•  Answer incoming interactions (calls, webforms, emails, chats and voicemails).
• Excellent verbal and written communication skills.
• Stay up to date with outage, knowledge update alerts that are communicated on a need basis.
• Adhere to contact quality guidelines.
• Excellent decision making skills to ensure optimum customer satisfaction.
• Excellent troubleshooting skills to diagnose and resolve/address customer issues/requests.
• Display excellent customer service skills and attitude on each and every interaction.
• Constantly strive to meet or exceed the goals/KPIs.
• Demonstrate flexibility in working in different shifts . This team works 24x7.
• Self-disciplined in order to adhere to the schedule published.
• Identify knowledge gaps and submit corrections/updates and new knowledge documents.
• Should be able to mentor new hires

Requirements:

• B.Sc/B.Com/BCA/B.E/B.Tech (with computer science and electronics background) Other non-engineering graduation/Diploma: 2-4 yrs