Associate - VKYC, Support Job in Chennai at SBI Cards

SBI Cards is hiring for the role of Associate - VKYC, Support!

Responsibilities of the Candidate:

• Review, execute, and decide the allocated cases for Video KYC processes: This includes close coordination with the sales team spocs as well as the customer by conducting the Video KYC verification for potential /existing customer base (in line with the process /policy defined) .
  
• Ensure 100% adherence to the regulations/policy defined for the Video KYC process as well as KYC documents ( Officially valid documents -OVDs)
  
• Ensure accurate updation of the decisioning files/system for the final decisions on the cases
• Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same
• Ensure prioritization and closure of urgent customer/internal stakeholders' emails as well as VKYC referrals
• Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCA's
• Maintain/track process-specific responsibilities assigned for any new changes in policies/systems/processes
  
• Ensure near-zero complaints from internal as well as external customers by ensuring accurate /timely execution of responsibilities
  
• Cater to exceptional requests, escalation, queries, and activities as required by the business