Associate-UK Admin Services Job in Coimbatore at Avantor

Avantor is hiring for the role of Associate: UK Admin Services!

Responsibilities of the Candidate:

• Provide administrative support for various UK-focused functions.
• Assist in managing and organizing office operations.
• Handle routine administrative tasks such as data entry, filing, and documentation.
• Coordinate with internal teams and external partners as necessary.
• Respond to inquiries and requests in a timely and professional manner.
• Contribute to the efficient functioning of administrative processes.
• Assist in scheduling and coordinating meetings or events.
• Maintain accurate records and databases.
• Adhere to company policies and procedures.
• Support other team members and collaborate on team projects.
• Handle additional responsibilities as assigned by supervisors or managers.

Requirements:

• Education: Undergraduate, Graduate Equivalent Work Experience required
• Experience: 1 year of Customer Service experience is required.
• Primary contact with customers by email/fax/chat/phone concerning orders, returns, shipments, and products.
• Receive and enter phone, fax, email, and chat orders.
• Call/Email customers when vital to advise shipments delay and/or information vital to process orders.
• Make changes to or cancel orders and advise customers as the need arises.
• Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
• Initiate file maintenance for corrections to customer file.
• Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s).
• Handle order entry database as required to satisfy customer requests. Generate reports from the database as per business needs.
• Work closely with internal departments and/or manufacturers to assure dedication to the customer is met promptly.
• Solicit the sale of new or additional services.
• Professionally handle irate customers.
• Acquire customer feedback information and provide timely feedback to company regarding service failures or customer concerns.
• Initiating shipment tracers with carriers.
• Performs other duties as assigned.
• Must demonstrate proven understanding of personal computer applications, 
• Working Knowledge in Salesforce and SAP 
• Microsoft Word, Excel, Access and Outlook
• Excellent Customer service skills (Friendly, courteous, and useful)
• Excellent communication skills (grammar, voice, diction) 
• Strong customer orientation 
• Ability to evaluate customer needs, and respond with appropriate