Associate Technical Support Engineer Job in Pune at Rocket Cloud Inc.
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Associate Technical Support Engineer
Rocket Cloud Inc.
Full Time Job
Not Disclosed
2-4 years
Posted 30+ days ago
Location
- Pune
Skills Required
- Technical Support
- Troubleshooting
- Problem Solving
- Documentation
About this Job
Rocket is hiring for the role of Associate Technical Support Engineer!
Responsibilities of the Candidate:
- Able to assess customer needs and set expectations
- Responsible for handling a high volume of administrative cases
- Verify accuracy of the business impact statement as provided by the customer
- Perform, with limited direction, problem verification by confirming the customer’s environment, error messages, and symptoms of a problem
- Able to troubleshoot common problems
- Use testing tools for troubleshooting
- Research moderate cases using knowledge bases, documentation, etc.
- Gather information to develop reproducible cases
- Handle moderate to complex application guidance and level II customer support and resolution for assigned product list
- Mastery of creating case tracking details for use by team members for similar/future problem resolution
Requirements:
- 2+ years of technical engineering support
- Preferred technical computer knowledge
- Bachelor of Science Degree preferred
Eligible Degrees
+94 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Rocket Cloud Inc.
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