Associate Technical Support Engineer Job in Pune at Rocket software development india provate limited

Rocket is hiring for the role of Associate Technical Support Engineer!

Responsibilities of the Candidate:

• Able to assess customer needs and set expectations
• Verify the accuracy of the business impact statement as provided by the customer
• Independently perform problem verification by confirming a customer’s environment, error messages, and symptoms of a problem
• Able to troubleshoot and solve urgent, complex, and critical problems
• Routine use of testing tools for troubleshooting
• Research complex cases for resolution using knowledge bases, documentation, etc.
• Develop reproducible cases, when necessary
• Prepare, recommend, and implement solutions
• Assist other Support Engineers at different level
• Ongoing self-directed learning to expand the expertise of Rocket Software products

Requirements:

• 4+ years of technical engineering support
• Advanced-level technical skills and an understanding of workflow processes are crucial to be successful in this position.
• Must have excellent critical thinking skills and be able to grasp complex technical issues and straightforwardly explain those issues through verbal instructions or detailed emails with documented steps.
• Need the ability to function in a shared desktop environment to guide customers to the solution.
• A minimum of five years of IBM System i experience is required.
• You will need a thorough understanding of the IBM System i, including IBMi 7.3 and later, and development tools including SQL.