Associate Technical Support Engineer Job in Bangalore at Kong

Kong is hiring for the role of Associate Technical Support Engineer!

Responsibilities of the Candidate:

• Work with top developers from around the world; Helping with billing and technical questions related to our Insomnia product
• Create knowledge articles to complement our documentation and  enable customers to better understand product use cases
• Log bugs or feature requests as reported by customers

Requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
• Experience: 1-2 years of experience in a technical support role or a related field. University graduates will also be considered.
• Basic understanding of operating systems (Windows, Linux, macOS).
• Familiarity with networking concepts (TCP/IP, DNS, VPN).
• Knowledge of common software applications and troubleshooting techniques.
• Experience with ticketing systems and remote support tools is a plus.
• Strong problem-solving abilities and analytical thinking.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong customer service orientation with a patient and empathetic approach.