Associate Technical Support Engineer Job at Confluent

Confluent India is hiring for the role of Associate Technical Support Engineer!

Responsibilities of the Candidate:

• Working with customers to resolve a wide range of issues with their Confluent deployments  
• Contributing to process development - we’re a growing team, so we’re looking for people who want to help us grow efficiently and with a best-in-class culture  
• Communicating with our core engineering team to provide real-time product feedback from the field  
• Improving product documentation and authoring knowledge-base articles  
• Creating and reviewing product demos and internal tooling  
• Working closely with the team behind Apache Kafka

Requirements:

• Excitement in learning about streaming data and becoming a domain expert in Apache Kafka  
• Experience in diagnosing, reproducing, and resolving customer issues  
• Desire to make customers successful through direct interaction  
• Two out of these three: Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)  
• Operational knowledge of Java applications (jstack,jmap, etc.)  
• Experience with at least one mainstream distributed system (e.g. Kafka, Hadoop, Cassandra, etc.)