Associate Technical Support Engineer Internship in Bangalore at Cloud Software Group

Cloud Software Group is hiring for the role of Associate Technical Support Engineer!

Responsibilities of the Candidate:

• Answer first-level incoming customer support requests in a fast-paced environment and assist customers with product-related queries.
• Take the time to understand the customer's environment/problem/request, including research to determine the root cause of the issue or problem.
• Provide best practices and instruction on the use and application of features; determining the customer's configuration opportunities and needs.
• Work on issues that range from answering product questions to providing basic to intermediate technical support when the customer is having trouble using our product.
• Record details of interactions via Case Comments, Case Status, Follow-Up Dates, Issues, Description, Internal Notes, etc; into our Customer Relationship Management System accurately.

Requirements:

• Bachelor's Degree or equivalent experience preferred.
• 1+ years in a technical support role within the service industry.
• Background in computing (Mac & PC), networking, using various web browsers, PC troubleshooting, firewalls, and proxy servers preferred.
• Familiarity with GSuite as well as the Microsoft Office suite of products including Outlook, Excel, PowerPoint, and Word.
• Case Management experience.