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Associate Technical Support Engineer Job in Pune at SAS

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Associate Technical Support Engineer

SAS

  Full Time Job

  Not Disclosed

  1-3 years

  Posted  30+ days ago

Location
  • Pune
Skills Required
  • Customer Service
  • Time Management
  • Analytical skills
  • Fluent Verbal Communication
  • English language (Written)
  • English language (Spoken)
About this Job

SAS is hiring for the role of Associate Technical Support Engineer!

Responsibilities of the Candidate:

  • Monitor processing across all IDeaS client bases.
  • Contribute towards achieving departmental goals across all IDeaS products.
  • Make minimal but appropriate escalations to other teams.
  • Handle assigned tasks with assistance and guidance from others.
  • Ensure timely completion of installations to meet revenue targets.
  • Ensure that issues are correctly assigned, and client calls/portal issues are addressed within pre-defined resolution timeframes, with details entered in SFDC.
  • Optimize the turnaround time for technical, installation, and monitoring issues.
  • Perform installations for new properties/upgrades as required.

Requirements:

  • Adhere to all processes and procedures established for the department to ensure flawless execution.
  • Communicate effectively and timely with internal and external clients, including client calls and handling the support mailbox.
  • Review and take appropriate actions based on SFDC/SWB reports.
  • Identify and escalate repeated monitoring failures for root cause analysis.
 
Eligible Degrees
Master of Business Administration / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses

+86 More

Who can apply
Work Experience: 1-3 years
Eligible Graduation Years: 2022, 2021, 2020, 2019
Documents Required

1. Resume

2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)

About SAS
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