Associate Technical Analyst Job in Bangalore at Computacenter

Computacenter is hiring for the role of Associate Technical Analyst!

Responsibilities of the Candidate:

• Maintenance activities - Perform a range of vendor coordination activities remotely to meet business and customer requirements.
• Provide quality of service to our customers for the ticket assigned to you.
• Communicate effectively to the customers on the ticket you are working to avoid escalations and improve customer satisfaction levels.
• Maintain SLA performance targets.
• Understand and adhere to compliance policies and procedures.
• Keep skills up to date with IT industry standards as appropriate to the role/contract.
• Work 24*7 Rotational shifts to support global customers.
• Coordinating internally peer group within the function.
• Communication skills – excellent Written, Reading Comprehension, listening and Verbal communication.
• Creativity/Innovation: Generates many new and unique ideas; makes connections among previously unrelated notions.
• Flexibility: The ability to adapt to and work effectively with a variety of situations, individuals, or groups. It is the ability to understand and appreciate different and opposing perspectives on an issue, to adapt and approach as the requirements of a situation change, and to change or easily accept changes in one’s own organization or job requirements.
• Teamwork: A genuine intention to work cooperatively with others, to be part of a team, to work together as opposed to working separately or competitively. Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Customer Focus: Commits to meeting the expectations and requirements of internal and external stakeholders; acts with stakeholders in mind; values importance of providing high-quality customer service.
• Analytical thinking: Understanding a situation by breaking it apart into smaller pieces or tracing the implications of a situation in a step-by-step causal way. Analytical thinking includes organizing the parts of a problem or situation in a systematic way; making systematic comparisons of different features or aspects; setting priorities on a rational basis; identifying time sequences, causal relationship or if then relationship.

Requirements:

• Education: BE/BCA/BSC (IT/CS)
• 6 months to 1+ year industry experience in a network operations/support environment.
• Cisco CCNA or equivalent.
• Technical ability to provide 1st level network monitoring.
• Technical ability to provide basic fault finding and fault escalation.
• Monitoring ticket queue and resolving issues within defined SLA.
• Working with global team to resolve issues.
• You will be working with industry leading technology and products including Cisco, HP, Aruba, etc.